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Frequently Asked Questions
With 50+ Years of legacy, we adhere to strict quality and design benchmarks. Every Sumangal Banaras product goes through Quality Control process to ensure that you receivethe best. Every product has its own HSN code to prove its genuinity.
HSN code stands for “Harmonized System of Nomenclature”. This system has beenintroduced for the systematic classification of goods all over the world.
HSM code is a 6-digituniform code that classifies 5000+ products and is accepted worldwide.
We are sorry you're facing hiccups while placing the order. Here are some options:
Get in touch with our fashion advisor or book a video call appointment: 8795663333
OR
Email us at: support@sumangalekam.in
Your issues will be resolved swiftly by our team.
For soldout products, if you're registered with us, add those products to your wishlist.
Also, you can fill the form on the product page to let us know you are interested in the product and we will get back to you when the product is available
Yes, we do! Our bridal lehengas, sarees, and Indo-western outfits can be customized to suit your size and preferences. Contact our customer service team for more details or to begin your custom order process.
Shipping times vary depending on your location and the type of product ordered. Ready-to-wear items typically ship within 5-7 business days, while custom or made-to-order pieces may take 3-4 weeks. International delivery times may differ. You'll receive an estimated delivery time at checkout.
Yes, Sumangal Ekam offers international shipping. Please note that delivery times and shipping costs will vary depending on the destination. Any customs or import duties are the responsibility of the buyer.
For non-customized, ready-to-wear products, we accept returns and exchanges within 5 days of delivery, provided the items are unworn, unwashed, and in their original condition. Customized or made-to-order products are non-returnable. For further details, please refer to our Return Policy page.
Once your order is shipped, you'll receive a tracking number via email, which you can use to monitor the delivery status of your package.
Yes! We offer personalized styling consultations both online and in-store. To schedule a consultation or visit, contact us via email, phone or you can book a video call appointment . Our team is happy to assist you in selecting the perfect outfit for your special occasion.
For any inquiries or assistance, you can reach out to our customer service team via email at support@sumangalekam.in or call us at +91-8881028200. We're available Monday to Saturday from 10:00 AM to 7:00 PM IST.